Frequently Asked Questions

The BELLA NutriPro and Juicing

  • What is cold press juicing?
    Cold-press technology uses a single pressing auger to press out every bit of goodness with high quality precision. The bladeless process minimizes oxidation and preserves the live enzymes and nutrients that make fresh juice so healthy and good for you. And, you’ll get more juice with less wasted pulp.
  • How does the BELLA NutriPro compare to other juicers?
    Third party studies have shown that the BELLA NutriPro actually gets more juice with more nutrients from produce than regular, centrifugal juicers. That saves you money because you are buying less produce to make the same amount of juice. And, with more nutrients, you get a better health benefit too!
  • What is the difference between the NutriPro Juicer and a blender?
    Blenders have spinning blades that create heat and break open the cell walls of the produce, exposing it to oxygen and reducing nutrients. Juicing separates the juice from the fiber of the fruits and vegetables, providing instant nutrition your body needs.
  • Is my BELLA NutriPro dishwasher safe?
    The auger, juice and pulp containers, strainer, food pusher, lid, processing bowl and cleaning brush may be washed in the top rack of a dishwasher. Please do not put the electronic unit in the dishwasher.
  • Are there any fruits or vegetables I shouldn’t put in the NutriPro?
    The jam resistant technology can handle most fruits and vegetables with continuous juicing for a quick and easy experience. Fruits that contain high starch, such as bananas, mangoes, papayas, avocados, figs, and peaches are not suitable for juicing. Their soft consistencies can clog the machine. However, when these same fruits are frozen, the pulp spout will eject a creamy, fresh fruit sorbet that is a wonderful dessert!
  • Can I make nut milks with the NutriPro?
    Yes! The NutriPro is perfect for making almond, soy and other types of nut milks and butters. It can handle your toughest juicing projects.
  • Is juicing healthy?
    Yes! Fresh juice is a rich source of vital compounds that protect our cells against damage and disease and improve overall health. New research shows that drinking pure fruit and vegetable juices can help protect against health and heart problems just as well as eating the same fruits and vegetables.

Payment and Shipping

  • Do I need to pay taxes on my order?
    We are required by law to collect sales tax in states where our business is registered. We are registered in California, Colorado, Florida, Georgia, Illinois, Kentucky, Nevada, Ohio, Pennsylvania, Tennessee, Texas, and Virginia.
  • Can I use a pre-paid card to pay for my purchase?
    We will accept pre-paid cards on most orders as long as they are paid for in full at the time of purchase. We do not accept pre-paid cards on orders that may require future payments, including purchases of the trial offers or that require installment payments.
  • What is the cost of shipping?
    Shipping and handling is free!
  • Can I ship my order outside of the United States?
    Unfortunately we cannot process payments or ship orders to addresses outside the United States at this time.
  • What Holidays might delay my shipment?
    Our offices and fulfillment centers are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Our Customer Service Center is only closed on Thanksgiving and Christmas Day.
  • Will my online payment be secure?
    We guarantee that every online transaction you make will be secure. We use Secure Sockets Layer (SSL) software, the industry standard, to encrypt all of your personal information. Moreover, we have put in place all of the appropriate physical, electronic and managerial procedures needed to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.

Refunds and Returns

  • How do I make a return?
    If you are not completely satisfied with your BELLA NutriPro Cold Press Juicer, return it within 60 days of the original shipment date listed on the packing slip. To make a return, contact our Customer Service Center for a Return Merchandise Authorization (RMA) number and include this number on the outside of your return package. Returns sent with an expired or no RMA number may be refused and/or replacements could be delayed. Please pack the NutriPro Juicer securely; all parts and instruction manuals must be included. Shipping, handling, and preview/trial fees are not refundable.
  • What if my return is past 60 days?
    Unfortunately, we do not accept returns past 60 days. Please do not ship the product to us as no refund will be issued.
  • When will I see my refund?
    We will issue a credit to your original form of payment as soon as we receive and process your return. The actual time it takes for you to receive that refund depends on the length of transit time for the product to arrive at our facility. If we are refunding your credit card, it is up to the discretion of the card issuing company as to when your refund will become available once we process it.
  • What if my product arrived damaged?
    Please call our Customer Service Center at 1-877-358-9957. Our representatives would be happy to help replace any damaged items.